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NHS 111

NHS 111 banner

NHS 111 is the fast, easy and free NHS non-emergency contact. You can call 111 or fill in an online form at

When you call 111 you will speak to a highly trained adviser who is supported by healthcare professionals. The adviser will ask you a series of questions to assess your own, or the patient’s symptoms, and you will then be directed immediately to the most appropriate medical care.

When you visit you will be asked questions which will assess your symptoms and, depending on the situation, will be directed to the most appropriate medical care.

NHS 111 is available 24 hours a day, 365 days a year. There is no charge to use the website and calls are free from landlines and mobile phones.

You should use the NHS 111 service if you urgently need medical help or advice when it is not a life-threatening situation.

Call 111 or visit if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

You may be directed to the urgent care centre at York Hospital which is open 24 hours a day, 365 days a year. Depending on where you live in the Vale of York, you may be asked to attend the New Selby War Memorial Hospital for an appointment at Minor Injury Unit. The unit is open between 8am-9pm, 365 days a year for patients attending without a pre-booked appointment via 111.

You may be offered self-care advice to help you take care of yourself at home or advice on the local service that can best help you.

If necessary, the advisor on the phone may call an ambulance for you or if you are using the online system you may be advised to call an ambulance directly.

You can download information leaflets in a range of languages and formats and find out about the British Sign Language (BSL) interpreter for the NHS 111 service at

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