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Crisis support

If yours or someone else’s mental or emotional state gets worse quickly, this can be called a mental crisis or mental health emergency.

Mental health crises may be one of these:

  • suicidal behaviour or intention
  • panic attacks / extreme anxiety
  • psychotic episodes (loss of sense of reality, hallucinations, hearing voices)
  • other behaviour that seems out of control or irrational and that is likely to endanger the person or others

In a crisis situation, it's important to get help quickly.

Immediate risk of danger or serious harm

Emergency services

Telephone: 999


If yourself or others, are in immediate danger of serious harm (for example, if someone has taken an overdose) call for an ambulance immediately. Give as much information as possible to the operator and be as clear as you can when giving your address and telephone number.

If there is a risk of physical violence, or if the person is at risk of self-harm or of causing harm to someone else, it may be necessary to contact the police.

Urgent medical advice is needed but it isn’t an emergency

NHS 111

Telephone: 111
Textphone: 18001 111


NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.



If you need someone to talk to about how you are feeling or how to deal with someone else’s behavior

The Haven

Telephone: 07483141310


The Haven @ 30 Clarence Street offers mental health support to anyone aged 16 or over in York and Selby.

They are located at 30 Clarence Street (open 6pm-11pm, seven days a week).


Telephone: 116 123


The Samaritans offer a 24-hour confidential telephone helpline. You can also contact them via email or write to them.

Alternatively, you can contact one of the services local to where you live in the Vale of York.

TEWV crisis team

Telephone: 0800 0516171


People of all ages can now contact their local TEWV crisis service. The phoneline is open 24 hours a day, seven days a week and will make it easier for people to access help in a mental health emergency.

People already receiving treatment for mental ill health

Care plan emergency numbers

If the person having a mental health crisis is already getting treatment and support for their mental ill health they will have a care plan. In this care plan will be the numbers you can call in an emergency.


Information on access to mental wellbeing services in the Vale of York.

People without a care plan, or if you can't find it

 Call your GP

Phone your GP surgery and ask for an emergency appointment. If you phone and the surgery is closed there should be a recorded message giving you an emergency contact number to call.


Alternatively, phone your mental health worker or care co-ordinator, if you have one, or go to the accident and emergency department at your local hospital if there has been an injury or another physical health problem.


Access and Referral to Crisis

Download Tees, Esk and Wear Valleys NHS Foundation Trust’s Access and Referral to Crisis information briefing here.

A briefing on crisis support services available in the York and Selby areas can be found here.

Support by area



North Yorkshire residents

If you live in the Easingwold, Selby, Tadcaster, Helmsley, Kirkbymoorside or  Pickering areas, you can call the confidential and anonymous Mental Health Helpline on 0333 0000 309.

This service provides a listening ear, emotional support, signposting and referral into other services for individuals and the carers of people experiencing mental distress.  Referrals are not required to access the service which is available 365 days a year during the following hours:

Monday to Thursday – 5pm to 8.30am

Friday – from 4.30pm to 8am (24 hours at the weekend and on bank holidays)

For more information visit North Yorkshire County Council’s What can I do in a crisis or an emergency? page on their website.

City of York residents

If you live in the York area, the Mental Health Support Line is available by referral only from your key worker, care coordinator, doctor, nurse, or any other mental health worker you are in contact with. The line is also available to carers and supporters.

If you're aged 18 and over and experience mental health problems, this telephone-based support and information is available from professional staff, 24 hours a day, seven days a week to help manage any difficulties related to your mental health, such as: anxiety, panic attacks, low mood, hearing voices, personal problems, such as relationships or financial difficulties.

If you are under 18, the crisis team is available between 10 am and 10 pm 7 days a week.  You may call them directly.

For more information visit City of York Council’s Mental Health Support line page on their website.

Healthwatch York have also produced a user friendly guide on how to seek help in a crisis which is available here.

East Riding of Yorkshire residents

If you live in the Pocklington area, referral, assessment and treatment services for working age adults (18-65 years of age) who are experiencing severe and complex mental health issues are provided by Tees Esk and Wear Valley NHS Foundation Trust who can be contacted on 01904 526582.

Care Concordats

The CCG and partners from services and agencies that come into contact with people in mental health crisis have signed up to a local Crisis Care Concordat, it sets out how services work together to ensure that individuals get the support they need, when they need it.

You can find out more about Concordats here.

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