The CCG commission Medequip to deliver the Integrated Community Equipment Service for North Yorkshire service users and prescribers of community equipment. Service users may receive equipment such as crutches, walking frames, bath lifts, commodes and back rest cushions if prescribed by a GP or other health and social care professionals.
If you or someone you know needs a particular piece of equipment, it will need to be prescribed by a medical or social care professional who will look at individual needs. This could be a GP, district nurse, occupational therapist or social worker.
1. To discuss a piece of equipment you already have from the NHS
2. To arrange free collection when you no longer require equipment that is on loan
3. If you have a compliment or complaint about a piece of equipment or the service provided by Medequip
Medequip can be contacted between 8am - 8pm, Monday to Friday and 8am – 2pm on a Saturday, with regards to community equipment needs. An out of hours service is also available for requests or emergencies in the evening, at weekends and during bank holidays.
Medequip's online retail store, Manage at Home, also offers people the opportunity to buy their own equipment to help with independent living
It offers a range of more than 3,000 items. You can contact customer services on 0800 910 1864 if you wish to discuss your requirements or if you prefer to order over the phone rather than on the website.
Out of Area providers
For Out of Area providers this document provides contact details to arrange provision of equipment for patients returning to the locality.
Returning and recycling equipment
The NHS spends lots of money every year on equipment which is often incorrectly disposed of or not returned at all.
If you did not purchase your equipment and it is on loan to you, it must not be sold or disposed of. When you no longer require the equipment that is on loan, please contact Medequip to arrange a free collection or alternatively, you may return the equipment to your local drop off point:
5B & 5C, Dunslow Court, Eastfield, Scarborough, North Yorkshire, YO11 3XT
Unit 2, Manse Lane, Knaresbrough, North Yorkshire, HG5 8LF
Equipment advice and information
The Disabled Living Foundation has created some factsheets which provide general advice on a range of daily living equipment such as features to look for when choosing equipment, and where to get further information. You can download the factsheets from the Disabled Living Foundation website here.
Self-service online advice tool
The AskSARA self-service online advice tool is very simple to use. Just choose the topic you wish to complete, respond to the questions and then go to your report. The report contains useful advice written by the Disabled Living Foundation's team of occupational therapists as well as details of products that might help you. This information is drawn from an impartial database of equipment that aims to include details of every product on the market. This can support you to find solutions to some common day to day problems without the need to go through a full adult social care assessment.