Personal feedback

Letters and emails to those who have taken part to round up of key points and answer further questions.

For example in January 2019 we attended a Healthwatch Assembly to session to ask about their views on our engagement principles.

Following a period of consultation, we returned to the October 2019 Healthwatch Assembly to explain how their feedback had been used in the development of the new engagement principles and strategy. View the Healthwatch presentation.

Newsletter

We provide updates about how the public has influenced our work, and links to outcomes of surveys in our regular stakeholder newsletter.

Short videos

We produce a number of videos to capture feedback from our community. In this video we ask our key stakeholders and patient voice partners about engagement and about how our conversations with the public had influenced our commissioning intentions. 

Our videos can be viewed here.

Patient stories

As part of commitment to ensuring the patient, carer and public voice is heard within the organisation, we present a patient story as a regular item at the start of each Quality and Patient Experience Committee (QPEC). Our patient story action plan illustrates how we continue to involve patients and feedback the difference their story has made. 

For example: Following the story presented by a service user going through the continuing health care (CHC) assessment process the Deputy Chief Nurse and Head of Engagement met with the CHC nursing team. They presented the feedback from the QPEC patient story to and ensure that the experience was shared with those delivering care. View a copy of the presentation by clicking here. They have then continued to meet with the carer and his mother on a regular basis to understand their experiences during different stages of the process. In January they went to meet the carer’s mother in a local care home to see how she was getting on and her experience of the process.

Presentations at forums

We regularly attend local voluntary sector and carer forums and Patient Participation Groups to give updates about the work we have done and how patient feedback has helped to shape improvements.

In September and November 2019, our Head of Engagement provided feedback to a local carers advisory group. The group had commented that GP practices needed to provide more support to carers and improve signposting. As a result of their feedback MyHealth practices now have carers champions, are writing out to all registered carers on their lists to offer additional support and have improved information on notice boards and their website.

We are regularly on the agenda at the quarterly Healthwatch Assembly consistently to give feedback and update the forum on the work of the CCG.

• January 2018, April 2018, October 2018 Dr Kev Smith, Executive Director for Primary Care and Population Health gave an update about how feedback from our community has influenced our priorities and commissioning intentions and how we are performing against our priorities.
• April 2018 – Sarah Fiori, Senior Quality Lead, talked about the quality work that is taking place within care homes. Including training to recognise deteriorating residents, improving safety and raising awareness of pressure ulcers. Sarah Goode gave a presentation about our work with the learning disability community to feedback about progress.
• January 2019. Head of Engagement, Victoria Binks, gave an update on the 2019-20 commissioning intentions and how they had been influenced by what our population had told us. She also gave feedback through some you said, we did examples. Presentation can be viewed here: 
• October 2019 Head of Engagement, Victoria Binks, gave an update on the views of the Healthwatch Assembly had shaped the CCG’s engagement principles and strategy. Feedback was also provided about action that had been taken from a recent Healthwatch report into the experiences of the LGBT community in accessing healthcare. (Link to presentation)
• September 2020: We updated a communications and engagement forum about the feedback we had received from our urgent care survey. There were reps from Healthwatch, Patient Participation Groups, and the voluntary sector. 
• November 2020: We fed back to a group of carers about some feedback they had provided to us about the flu vaccinations.