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Day to day engagement

We regularly attend and are involved in local meetings and events with stakeholders, the public and our partner. Below are some of the key engagement activities across the patch. 

2021 Engagement Activity:

Event/Activity

Description

Date

Northern Quarter Mental Health Project Group

The NQP meeting had representatives from across York, including carers, clinicians and voluntary sector to discuss the investment of funding into various projects within the City – including the recruitment of dementia coordinators, adoption of peer support, and funding for serious mental health annual check-ups.

4 February 2020

Carers’ action group

In January 2021, our Head of Engagement attended the York Carers Action Group (CAG) to give an update about the COVID-19 vaccination, and the roll out across York. She talked about how people would be invited for the vaccination, where they would need to go and answered questions from carers. 

20 January 2020

Citizen engagement and involvement scoping discussion (Humber, Coast and Vale)

Patient representatives and engagement professionals met to discuss integrating citizen and community engagement into all aspects of our future health and care system.

19 January 2021

Maternity Voices Partnership

We are pleased to announce the appointment of a new MVP Chair – Stacie Jackson-Ross. We met with her in January to discuss her role in linking in with the Local maternity System (LMS) MVP group and focusing on the voices of seldom heard communities.

 

21 January 2021

Facebook live Q&A with the City of York council and the CCG

Lead clinicians and our accountable officer joined council leaders to participate in a live Q&A session on Facebook. They answered questions on the new lockdown and its impact on health, as well as giving the latest information on the roll out of the vaccinations.

Various dates in January

Parkinson’s patients interviews

As part of an engagement piece looking at the experience of people diagnosed with Parkinson’s, we spoke to 21 patients over the phone to ask them about what was working well and what could be improved with their health care. Several patients told us they would like to have access to the local Parkinson’s nurse so they could discuss their condition and find out about support available.

7-15 January 2021

2020 Engagement Activity

Event/Activity

Description

Date

Northern Quarter Project – Connecting our City (online event)

Over 100 people (including clinicians, patients, community activists, voluntary sector and partner organisations) joined a Northern Quarter Project (NQP) online event on 9 December 2020 focusing on a community approach to mental health and wellbeing.

 

9 December 2020

Easingwold community provision engagement sub committee

Patient and public representatives, the CCG, York Teaching Hospital and local authority met to talk about the population health needs of the Easingwold area and future health and care needs of the community.

7 December 2021

Carers’ strategy meeting

Our head of engagement attended the meeting, which is focused on delivering the latest carers strategy actions.

3 December 2020

City of York Overview and Scrutiny Committees

Dr Nigel Wells gave an update about the impact of COVID-19 on GP appointments and on referrals to cancer services.

10 November

Protected Learning Time: Focus on Dementia

In October 2020, we focused our Protected Learning Time (PLT) session solely on dementia. The event attracted over 300 healthcare professionals from across the Vale of York. The CCG invite Damian Murphy and the Mind and Voices group, a support network for people who live with dementia, to lead the keynote session. This humorous and compassionate session enabled participants to gain a unique insight into dementia through the stories of people with dementia and their carers. Comments from GPs illustrated that they were positively impacted by the keynote session. View the video and find out more.

15 October 2020

Overview and scrutiny committees (OSC)

As part of the formal engagement for the Urgent Care Transformation Project the CCG had meetings with the Health Scrutiny Committees on 2 October (City of York Council), 6 October (East Riding Council) and 21 October (North Yorkshire County Council). All committees were supportive of the diversity of engagement work carried out as part of the project and the efforts to seek views of a cross section of the population.

2, 6 and 21 October

Collaboration for collaborative care (C4CC) communities and social prescribing work programme

This event, in collaboration with City of  York council, brought together social prescribers and other community link workers to explore the capacity of communities to support the wellbeing of local people.

24 September

Urgent Care communications and engagement

The review of urgent care is aimed at improving the way that patients are able to access care for an urgent medical need. However we need to make sure that this sits well with our communities. The meeting focused on the engagement carried out so far as part of the project and we asked the group to feedback their thoughts on the process and ensuring that we have the views of a representative proportion of our population. We used an interactive whiteboard to facilitate a really in depth discussion about urgent care. There were patient reps from PPGs, Healthwatch, local community voluntary sector and carers. Find out more about our urgent care engagement. 

23 September 2020

Carers’ action group

In November 2020, our Deputy Chief Nurse attended the York Carers Action Group (CAG) to encourage carers to access their free flu jab. She talked about the benefits of the vaccination, and how carers could have the flu jab for free to help keep themselves and those who they care for safe.

11 November 2020

Wheelchair services forum

The group had attendees from the provider (NRS Healthcare), the CCG and wheelchair users. The discussion focused around eligibility criteria, annual reviews, services during covid, patient survey, personalised budget case studies and a contract update.

22 September 2020

NHS Vale of York CCG AGM

This was the first YouTube live stream meeting from the CCG. Viewers could listen to an update from each of the exec members and their reflections of the 2019-20 year. The session can be viewed here: https://www.youtube.com/watch?v=bYtcxCJgo-E   

 

17 September 2020

Special Educational Needs and Disability (SEND)engagement

As part of the improvement work around SEND the CCG has been working in partnership with the City of York Council, health and care colleagues and families to

build a coproduction model for the city, and a comms and engagement strategy to help support this.

During July the CCG and CYC held four coproduction workshops to find out what people understood about the term co-production, the barriers and difficulties and how to successfully involve parents and families. The workshops were rich in feedback and are being used to help build a new coproduction model for York. 

On 17 September and 5 October, in partnership with CYC, we facilitated two more training sessions with social workers to explore the understanding and perception of co-production and to understand how it could be embedded in everyday practice. Read more about our SEND engagement activities. 

9,10,14 and 15 July

17 September and 5 October

Urgent care interviews with vulnerable and seldom heard groups

We commissioned Healthwatch to carry out an independent urgent care rapid assessment report, working with seldom heard and vulnerable groups to find out their experience of seeking medical help if they had an urgent health condition. https://www.valeofyorkccg.nhs.uk/seecmsfile/?id=4223   

June 2020

Healthwatch

During May we have regular catch ups/keeping in touch sessions with Healthwatch York and North Yorkshire, to hear views about the impact of covid on our community.

May 2020

Wheelchair service user forum

May saw the first online session of the Wheelchair Service User forum. During the forum NRS (the wheelchair provider) gave updates on services operating during covid. We also asked for asked for feedback on eligibility criteria updates, personal wheelchair budgets and new communications tools.

5 May 2020

Impact of covid on health and wellbeing interviews

During the start of the first lockdown we wanted to rapidly assess the impacts, risks and unintended consequences of the COVID response, to feed into the Vale of York recovery plan. We worked with the third sector to find out the public’s worries, and gather feedback about what they are hearing from the most vulnerable service users. Our head of engagement interviewed voluntary sector advocates and service users – including The Carers Centre, Mind. Dementia Forward, the deaf community, carers and service users with a disability.

 

April 2020

 

Engaging with young people with a disability

In January 2020, in partnership with the City of York Council, our leads for children and young people, and engagement spoke to a group of children aged between 15-16 years old about what health means to them. As part of the 'access for all' session we took along some nurses from the hospital and talked about what it is like to access healthcare from the point of view of a young person with a disability.

29 January 2020

Protected Learning Time

This session focused on understanding more about patients’ needs and how community-based resources might help to improve their care outcomes. Over 275 delegates and 30 community facilitators attended. They were able to network and raise awareness of the wealth of resources from across health and wellbeing available to patients. The feedback has been overwhelmingly positive and has helped to connect primary care with resources available in the community to provide non-medical interventions.

21. View more about the 23 January event.

23 January 2020

Healthwatch Assembly

Giving feedback and letting people know how their views have made a difference is really important. We learnt how our main provide York Teaching Hospital Trust is improving its services for patients with a disability.

21 January 2020

2019 Engagement Activity

Event/activity

Description

Date

Governing Body Patient Story

A video about the work of the York and District Maternity Voices Partnership. Recent meetings have been set in a child and parent friendly setting. The meetings involve bringing together professionals from maternity services and other organisations working with women and families who use the services. The idea is to inform and guide professionals working at the hospital trusts about women’s experience of the treatment they've received; being pregnant, giving birth and after care concerning their health and wellbeing.

7 November 2019

Carers Advisory Group

It was great to attend York Carers Advisory Group this week hosted by @yorkcarers ! Some brilliant feedback about MyHealth York Group proactively supporting carers.

6 November 2019

Wheelchair Service User Forum

Over 20 people came to our Wheelchair Service User forum to gather feedback and insight from service users.  The forum provided an update about services and personal wheelchair budgets, gave attendees the opportunity to have their say.

5 November 2019

Patient Participation Group 

Our Head of Engagement met with Patient Participation Group rep to discuss how we can support with networking and sharing best practice. We are looking at coproducing and event in March.

5 November 2019

LGBT+ training

We brought in a set of very accomplished external facilitators Yorkshire MESMAC to run a number of training sessions around LGBT+ awareness and how we can ensure that we are an inclusive organisation when commission services. We opened the session up to external partners and voluntary organisations.

29 October 2019

Healthwatch Assembly

Head of Engagement, Victoria Binks, gave an update on the views of the Healthwatch Assembly had shaped the CCG’s engagement principles and strategy. Feedback was also provided about action that had been taken from a recent Healthwatch report into the experiences of the LGBT community in accessing healthcare. 

22 October 2019

Protected Learning Time for Primary Care

Over 270 professionals from primary care attended a networking and learning event.

15 October 2019

Supporting a carer to present at a Patient Participation Group

Patient engagement is crucial in helping us improve services and people’s experience of healthcare. We are very grateful to David who shared his story about being multiple carer Pocklington Participation Group.

14 October 2019

React to falls training

Our project nurse Helen delivered another React to falls prevention session to care home staff and residents, this time at Armana House.

16 October 2019

Celebrating National Patient Safety Day

What does patient safety mean? We did a number of online videos about Patient Safety as part of national Patient Safety Day 2019.

18 September 2019

Maternity Voices Partnership meeting

Emily Pickard, Chair of the York & District Maternity Voices Partnership (MVP) led the third of the MVP, which hopes to help shape the future of maternity services.

This session was held in family friendly location, and Emily encouraged service users to come along with their children. The group is open to members of the public and aims to improve services for women and their families during pregnancy, birth and postnatal care. Anyone who has recently used maternity services in the last two years can contribute and be involved, whether that is in person of virtually.

 

18 September 2019

Meeting with Healthwatch York to share feedback

We met with Healthwatch manager and research officer to listen to feedback from our community around repeat prescriptions and GP appointments.  Healthwatch raised concerns (on behalf of feedback they have received form the local population) around patients who are not able to travel to other sites (if the practice has multiple locations) for GP appointments.

 

The CCG agreed to work with practices to explore how receptionists assess patients who call and may have mobility issues, and are offered patients at other locations.

11 September 2019

Healthwatch stall West Offices

We join Healthwatch  at West Offices every second Monday of the month 10am - 2pm. We spoke to people about the health services and support available to you.

9 September 2019

Governing Body Patient Story

At our Governing Body meeting Gill Barrett shared her experience of her work coordinating care for patients - creating care records, improving quality of life for the frail and elderly, risk assessing patients, multi-professional meetings with a range of clinicians and care providers. There was a great discussion about what this means for patients and how this could be adopted in other areas.

5 September 2019

Carers advisory groups – York and Easy Riding

 

The Head of Engagement attended the carers groups in East Riding and York to give an update on the changes to the way in which people can order repeat prescriptions. She explained how each pharmacy had been hand delivered leaflets to attach to all repeat prescriptions. In addition pharmacists and GPs have been given information on how to identify at risk/vulnerable patients who may need to remain on the same pathway for repeat ordering medication.

 

2 and 4 September 2019

HCV engagement event – York and Scarborough

Over 90 people (patients, public and partners) joined our Accountable Officer and colleagues from across the York and North Yorkshire system to be part of an important conversation about the setting the future direction of local health and care and the ambitions of the NHS Long Term Plan.

15 August 2019

Time to Change – Mental Health priorities in York

We attended an event by Time to change which included service users and different organisations to discuss mental health priorities in York. This included hearing lived experiences from people - firstly as an employee with Schizophrenia and secondly as an alcoholic with mental health issues.

Discussions focused on perceptions in the media, the Time to Change aims to change beliefs, attitudes and stigmas and men’s mental health and the great work from Yorkey Dads.

7 August 2019

Patients survey A&E York Hospital

We spoke to 103 patients at York Teaching Hospitals’ emergency department to understand why patients have chosen to attend the Emergency Department, and if they have accessed other healthcare options such as a GP or pharmacist before their visit.

6 August 2019

Age UK training session on CHC

The CCG engagement, patient experience and continuing healthcare team met with volunteers from Age UK York to deliver a training session on continuing healthcare (CHC). A this very informal session we discussed the CHC process and checklist, complexities of care and finding packages of care for service users. We also had a good discussion about signposting and the information provided to patients. We have agreed to look at working in partnership and using our links with Age UK to review documentation to ensure that it is formatted in format and language that is plain English.

 

25 July 2019

Ricall Carers - Stop and Watch Tool

The Ricall event gathered carers from the care agency, patients/clients, other carers, the Ricall Manager and CCG colleagues to ask for people’s views on the Stop and Watch tool.

The stop and watch tool has been rolled out with Ricall Carers as an easy prompt tool to help recognise deterioration of clients they may visit. Not recognising that someone is becoming unwell can lead to delay in getting help.

We were told:

‘Older people can be quite proud, so it’s important to look for the subtle changes’

‘So pleased that this is coming into place – it’s simple and common sense’

‘Lots of potential – keep running it’

‘Really great that staff can track a person’s condition’

16 July 2019

York Tobacco Control Alliance

Dr Andrew Lee, the CCG’s Executive Director of Primary Care and Population Health attended the Launch of York Tobacco Control Alliance today – which has the aspiration to be first smoke-free city in UK. Other organisations in attendance included Public Health England Yorkshire and the Humber, City of York Council and York Teaching Hospital.

 

15 July 2019

North Yorkshire Youth Minds Combined summit

 

We attended the North Yorkshire Youth Minds Combined Summit to hear the voice of young people across our patch. It was attended by health, voluntary sector and representatives of youth voice groups.

10 July 2019

Healthwatch North Yorkshire

It was great to catch-up with Healthwatch North Yorkshire and share feedback from our population about their experience of health & social care. We’ve now made a commitment to work even closer together to strengthen our relationship and work on joint projects looking at rural population & vulnerable communities. 

9 July 2019

York LGBT Forum

Yesterday we met with Sue Lister, a member of the York LGBT forum to talk about 'free to be me' training - an exciting training programme developed in house by the forum. There are currently two training programmes ‘Free to be Me in Care’ and ‘Free to be Me in the Workplace’ visit the website for more details: https://yorklgbtforum.org.uk/free-to-be-me/

 

 

8 July 2019

Protected Learning Time

 

The Protected Learning Time event for Vale of York GPs, Nurses, HCAs, AHPs, Pharmacists & other professionals was a huge success with training, engagement and networking opportunities to ensure the best care and innovation is shared across the Vale of York.

This was the third PLT event hosted by the CCG at York Racecourse and we welcomed over 250 healthcare professionals as part of a two-year programme of peer-led professional development.

Dr Warren Larkin, Consultant Clinical Psychologist delivered an opening presentation on ‘Addressing Childhood Adversity in Professional Practice’. 

3 July 2019

Fulford Nursing Home React to Falls introduction

 

Helen Degnan, this morning delivered ‘React to Falls Prevention’ training. Falls are not an inevitable part of ageing but there are many risks associated with elderly people. Residents in care homes are also 3x more likely to fall than those independent enough to live at home. Our Quality and Nursing Team want to ensure falls prevention training is accessible for all care homes in the Vale of York. Thank you to Fulford Nursing Home staff for your enthusiastic participation 

25 June 2019

York district MVP meetings

Emily Pickard, Chair of the York & District Maternity Voices Partnership (MVP) led the second meeting which hopes to help shape the future of maternity services. The group is open to members of the public and aims to improve services for women & their families during pregnancy, birth and postnatal care. Anyone who has recently used maternity services in the last two years can contribute and be involved, whether that is in person of virtually.

 

MVP is a group of women and their families, commissioners and providers (midwives and doctors) working together to review and contribute to the development of local maternity care.

 

19 June 2019

HCV Partnership System Leaders Event

The Humber, Coast and Vale Partnership Leaders Event brought together over 100 people from 28 partner organisations to discuss clinical priorities and the partnership long-term plan. This included CCGs in the Vale of York, East Riding, Hull, North Lincolnshire, North East Lincolnshire and Scarborough & Ryedale.

 

Key outcomes were a clearer vision and collective ambition and ways to strengthen the partnership with top priorities for the regions long-term plan.

 

11 June 2019

Mumbler event the Mount School

 

We were at The Mount School for a York Mumbler event to speak with people about the maternity care received during pregnancy, throughout birth & postnatal care.

 

Together with Debbie Winder, the CCG’s Head of Quality Assurance & Maternity we gathered feedback on maternity services in York by listening to people’s experiences and suggestions for improvements. This was on behalf of York Maternity Voices a new partnership with maternity service providers across the Vale of York.

 

 

28 May 2019

Partners in Care Forum

The CCG engaged with elderly members of the public in Selby at the Age Friendly Community Meeting led by Age UK York and North Yorkshire Country Council. This was a space to discuss what the priorities are for older people and what can be done to minimise the accessibility, communication and social barriers. It involved collaborative working with North Yorkshire County Council, Age UK, North Yorkshire Fire, U3A (University of the third age), Selby AVS, York Teaching Hospital NHS Foundation Trust and the residents of Selby committed to improving services for the elderly.

Our Head of Engagement facilitated a discussion with Selby residents to discuss what communication tools work well for the elderly population and ways to reach more members of the community to reduce isolation. Residents talked about how they would trust social group recommendations from respected community members such as landlords and cafe owners.  “People can become more isolated as they get older and I would like someone I trust to tell me about services” - Selby resident.

23 May 2019

Selby Age Friendly

The CCG engaged with elderly members of the public in Selby at the Age Friendly Community Meeting led by Age UK York & North Yorkshire Country Council. This was a space to discuss what the priorities are for older people 50+ & what can be done to minimise the accessibility, communication and social barriers. It involved collaborative working with North Yorkshire County Council, Age UK, North Yorkshire Fire, U3A, AVS, York Teaching Hospital NHS Foundation Trust and the residents of Selby committed to improving services for the elderly.

 

Our Head of Engagement Victoria Facilitated a discussion with Selby residents to discuss what communication tools work well for the elderly population and ways to reach more members of the community to reduce isolation. “People can become more isolated as they get older and I would like someone I trust to tell me about services” - Selby resident. Older people may not see posters or other advertising and may rely more on word of mouth. Other comments included: “Older people still like a drink, and a tea and cake!” Residents talked about how they would trust social group recommendations from respected community members such as landlords and cafe owners. 

 

Sharing ideas & experiences has given us a better understanding of your population needs. 

 

23 May 2019

CVS Voluntary Sector Assembly

 

Local organisations got together to challenge local issues and hear about the work our partners do in the community. This included talks from York Human Rights and North Yorkshire police about bridging the gaps between hate crimes and reporting in York.

 

In a group discussion we reflected on how organisations and front line staff can empower people to report, be advocates and share best practices on improved areas.

 

The final key note speech came from Prof Michael Holmes from the Haxby Group who talked about the current challenges with health inequalities in York and how collaboratively we can overcome them. This includes “Putting the population at the heart of what we do”. 

 

22 May 2019

CYC Carer strategy meeting

 

The CCG is an integral part of the Carers’ Strategy Group, which has a mixture of representatives from across health and social care, included carers. This meeting looked at the latest version of the strategy which will be launched later this year. The CCG looked at how they can help support primary care with raising awareness of support and signposting for carers.

8 May 2019

Healthwatch Assembly

Our engagement team attended the York Healthwatch Assembly at Priory Street to help take part in the conversation about the NHS long term plan.

 

30 April 2019

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