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We are now part of the Humber and North Yorkshire Health and Care Partnership. Click here for more info.

Useful Links & Resources

Resource Information
Yorkshire Ambulance Service- Supporting Information for Care Providers  

These slides are designed as a resourced for care provider staff of all levels, including as training for new starters. They are a useful guide for what to expect when calling 999, 111 and PTS services (including around waiting times, who will take your call, what to mention and what paperwork to have ready) as well when to call each of these.

Skills for Care An independent charity working in the social care sector, who provide guidance and courses to help recruit, develop and lead high quality staff
Independent Care Group Representative body for all independent care providers within North Yorkshire and York. Aims to help providers give the best possible care to their patients, and works alongside local authorities and CCG’s to share the views and concerns of providers.
Humber, Coast and Vale Excellence Centre A collaborative organisation within Humber, Coast and Vale Sustainability and Transformation Partnership (STP). The Excellence Centre is comprised of representatives from primary and secondary care, CCG’s, Skills for Care and higher education and works to improve staff development and retention within health and social care.
North Yorkshire County Council Quality Improvement Team

The Quality Improvement Team assist contracted providers with best practice, medicines management and training as well as many other areas of social care.

Marie Curie Vale of York Referral Service Marie Curie provide an overnight nursing service for any terminal ill patients wishing to stay at home, this is available from 7pm to 10am and can be referred into by a district nurse or community palliative care nurse. For more information please follow this link.
Infection Prevention Control The team work with organisations to help achieve compliance with the Health and Social Care Act 2008 and to achieve the CQC registration requirements. They offer advice, produce guidance, workbooks and audit tools and further bespoke training.
Innov-age Magazine

Innov-age is a free magazine developed to raise awareness and share best practice surrounding the care of older people. The most recent issue was devoted to medicines optimisation, and previous issues have been based around frailty, digital health, wound care and respiratory health. 

National Institute for Health Research (ENRICH Programme) A programme of support designed to assist care homes wishing to get involved in research.
University of York (Social Care Policy Research Unit) One of the country’s leading study centres who work to produce regular social care research.
Advice and guidance

Dementia and Older People's Mental Health- Guidance for PCN's and Care Homes

This resource has been created by South East Clinical Delivery and Networks and discusses the role of primary care networks (PCN's) and MDT working in supported deliver enhanced care in care homes. This comprehensive guidance is designed for both PCN/practice staff and care home staff. The topics covered include how to support MDT working, the importance of structured medication reviews and identifying and supporting residents with a range of mental health needs including dementia, delirium, anxiety, psychosis and walking with purpose. 

"Concerned about a Resident" Signposting Tool

This is guide for care staff on which services are available to them should they be concerned about a resident in their care, and when it is appropriate to involve each one.

Getting Informed, Getting Prepared


The Social Policy Research Unit at the University of York have developed Getting Informed, Getting Prepared. This is a website features videos and guidance for those looking fund their own their or the care of others, including animations on who to talk around meeting the cost of care and looking for care.

Medical Non Emergency Transport (MNET) Bookings Process Guidance on how to arrange Medical Non-Emergency Transport for a resident, and a list of voluntary transport options for those not eligible for funded transport.
Medicines Optimisation in Care Home Team (MOCH)

The MOCH team works around deprescribing and holistic approaches to medication, and work with care homes to establish if a different form of medication would be more appropriate for residents. If you have any medication queries or would like to contact the team, please don't hesitate to contact them by email.  Please note that the inbox is not always monitored on a daily basis, so should not be used for urgent queries.

Safe Handling of Medicines in Social Care NHS North Yorkshire CCG provide assistance and guidance on behalf of NHS Vale of York with regard to safe handling medicines. Also available through this link is national sources including CQC and NICE.
Wound Care Formulary The current version of the Wound Care Formulary can be accessed through this link.
Central Alerting System (CAS) Alerts This is the national alert system to warn providers of safety alerts. For information on how register please contact
React To React To is a series of resources produced by NHS England and Improvement designed to help care homes undertake quality improvement and staff training. As well as the React to Red and React to Falls programmes which have been rolled out through the CCG, there are also React resources for mositure, feet, infection and norovirus.

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