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Previous surveys and consultations

Below you will find a list of engagement work we have carried out.

August 2019: Understanding why patients attend the Emergency Department at York Teaching Hospital NHS Foundation Trust

The Emergency Department (ED) and Urgent Treatment Centre (UTC) at York Hospital been under increasing pressure.  We conducted a survey to understand why patients have chosen to attend the Emergency Department, and if they have accessed other healthcare options such as a GP or pharmacist before their visit. We also wanted to understand the public’s aware awareness of the NHS111 service. During the 12 hour period in the ED waiting room we spoke to 103 people.

Read the report on the ED survey from August 2019 

January to June 2019: Engagement principles and strategy

We are recently refreshed our engagement principles as part of our engagement and communications strategy. It was important that we based these principles on what our community said was important to them. In 2019 we have produced a survey and went out to talk to key stakeholders, VCSE organisations and held public sessions. These conversations have been used to develop our new communications and engagement strategy.

Read the report on your input into our engagement principles and strategy 2019-22 

May to December 2018:  End of life care (EOLC) services.

We understand that end of life care, also known as palliative care, may not be an easy topic to think or talk about. That is why we are worked with our community to create an end of life care strategy and Citizen’s Charter that aims to improve and further develop end of life care and support services.

February to April 2018: Improving access to GP services on evenings and weekends

In March and April 2018 we encouraged people living in the Vale of York to have their say on improving access to GP services on evenings and weekends. While some Vale of York GP surgeries already provide some evening and weekend services, the CCG wants to ensure everyone in the region is served equally. The expanded service would provide more same-day and routine evening and weekend appointments, provided by a range of clinicians including doctors, nurses and clinical pharmacists depending on your need.

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