Updated: 28 December 2018
Engaging and involving our stakeholders
The engagement and involvement of patients, partners and other stakeholders is intrinsic to the commissioning and procurement of services.
We have created a range of engagement and involvement opportunities to gather the views of patients, service users and other stakeholders. The information we received is rich in personal experience and helps us to shape commissioning decisions, service specifications and improvement programmes.
In this section you can find out more about:
How you can get involved and have your say about your local healthcare services
- Giving feedback and getting involved
- Events and meetings
- Our current consultations and surveys
- Receive our regular stakeholder newsletter
How we involve patients, public and partners in our work
- Our approach to engagement
- How we involve the public in governance
- Our legal duty to involve patients, public and partners
- Our engagement strategy, action plan and annual report
- Our big conversations with our community during 2017 patient and public events
- Developing our engagement networks
- Our work with Healthwatch and VCSE organisations
How we monitor equality, quality and health inequalities
- Our commitment to equality, diversity and health inequalities
- How we ensure that staff are assessing quality, equality and engagement as part of the commissioning process
How your conversations have influenced our work
- Closing the loop: Feeding back to our population
- You said, we did: Our conversations with the local community and how they influence our work
- Patient stories - listening to our population to improve services
- Our consultations and surveys
- Improving access to GP services - your feedback
- How you have helped shape our commissioning intentions for 2018-19
There are lots of ways you can get involved with your local NHS and help it work better for you and our local community.
- Contact us by email, post or phone
- Join our mailing list and sign up for our newsletter
- Attend an event or meeting
- Observe one of our Governing Body meetings
- Have your say in one of our latest consultations
- Share your views and experiences
- Become involved with Healthwatch
- Use a care opinion website
- Join your local GP patient participation group
- Compliments and complaints
- Patient and Public Engagement Forum
- Getting involved and talking about health
- Maternity Services Liaison Committee (MSLC)
We regularly attend and are involved in local meetings and events with stakeholders, the public and our partners.
In addition we hold a number of public facing events and drop in sessions where we welcome our local community to come along and have their say, find out about updates and plans and meet our commissioning team. Click here to find out more about our events and meetings.
Our public engagement work in the community - Big conversations 2017
Between July and October 2017 we hosted a number of public engagement and involvement events across the Vale of York. Within this time period we arranged and attended over 40 sessions and spoke to over 550 people from within the local population. This feedback has proved vital in the development of our commissioning intentions for 2018/19.
We worked with local community hubs and libraries, the voluntary sector and GP patient participation groups (PPGs) to arrange attendance at different locations and forums across the Vale of York footprint.
How we celebrated NHS 70 with our communitues during 2018
NHS Vale of York Clinical Commissioning Group (CCG) along with health partners, voluntary sector organisations and local authorities organised several events to celebrate the 70th birthday of the NHS this summer. Thank you to all who joined in to make it as memorable as possible.
The CCG’s engagement work is built upon strong foundations.
We have a set of engagement principles based on our core values. As part of this we strive to:
- Hold open, clear informed and collaborative conversations
- Ensure engagement is core to our planning, prioritising and commissioning activities
- Develop innovative and interactive approaches to holding engagement conversations
- Seek and listen to views of our partners, patients, carers and local citizens
- Be honest and transparent in offering opportunities and discussing constraints and challenges to the delivery of services
An example of our conversations with local stakeholders was the DISCOVER programme which asked the community ‘what do good mental health and learning disability services look like?’ DISCOVER led to the co-production of a service specification for the mental health and learning disability services contract for the Vale of York, allowing us to commission innovative care and treatment that local stakeholders said they wanted.
In another, novel approach to gaining stakeholder views, we handed the commissioning reins over to the public. Our ‘Be the commissioner’ event was a simplified version of the commissioning process but it gave participants the chance to play the role of the CCG and make healthcare commissioning decisions. The feedback provided us with an alternative, deeper insight into the views of local people.
Our engagement activities are just one way through which we find out what our population thinks about local services. We also collate feedback through a range of other methods including national surveys, such as the Friends and Family Test and GP Patient Survey; local patient feedback surveys run by different services such as Care Opinion; and complaints and incidents. These are reported through the Quality and Patient Experience Committee, which sits every two months.
Underpinned by our vision, mission and values our Equality Strategy supports our guarantee to promote equality throughout the planning and development of service commissioning whilst respecting the diversity of our local community and staff.
We remain committed to addressing the health inequalities and understand that some groups of people, including people with protected characteristics experience different access and outcomes when they use NHS services.
We have designed a toolkit to help leading on engagement to define their involvement activities and scope the activities required for each commissioning intention. This process includes tools such as a stakeholder mapping process, guidance for equality impact assessments and a template to address if the legal duty needs to be applied.
We try to take a holistic approach to reducing health inequalities by:
- considering the impact on health inequalities in every decision we make and every policy we deliver;
- allocating our resources to where they are needed most;
- working in an integrated way for individuals and communities who suffer poorer health outcomes;
- working with individuals/communities to develop community based solutions to improving the health and wellbeing of our population.
More information can be found in our Equality, Diversity and Human Rights Strategy (pgs 235 – 244).
For more infromation about how we ensure equality runs through our decision making, visit our dedicated equality and diversity page.