Coronavirus (COVID-19) information
Last updated 30/03/20
Stay at home to stop coronavirus spreading
Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for 1 of 4 reasons:
- shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
- one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
- any medical need, or to provide care or to help a vulnerable person
- travelling to and from work, but only where this absolutely cannot be done from home
These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
Important information about the coronavirus (COVID-19)
The NHS in Vale of York and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
For the latest advice on coronavirus (COVID-19) visit:
The NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/
Department of Health and Social Care Coronavirus action plan: https://www.gov.uk/government/publications/coronavirus-action-plan
Guidance on self-isolation: https://publichealthmatters.blog.gov.uk/2020/02/20/what-is-self-isolation-and-why-is-it-important/
Information about contact tracing: https://publichealthmatters.blog.gov.uk/2020/02/13/expert-interview-what-is-contact-tracing/
NRS Wheelchair Service Covid-19 statement (26/03/20)
Easy-read COVID-19 information from Mencap (30/03/20)
Contacting the CCG as it follows the new government COVID-19 guidance
NHS Vale of York CCG is following the national guidance to enable staff to work from home and limit contact with others. This means that staff are no longer routinely office based and that it is not possible to check any post delivered for the foreseeable future.
- If you have written to the CCG after 23 March 2020 please assume that your correspondence has not been collected and this should be submitted electronically.
- If your correspondence relates to a concern or complaint this should be directed to email@example.com. Alternatively you could speak to a member of staff by calling 01904 555 999 or 07702 657 562 who will be pleased to assist.
- General enquiries can be directed to firstname.lastname@example.org
The Choice Office will no longer be able accept any routine ophthalmology referrals including those for cataracts. Urgent referrals can still be sent via the patient’s GP and very urgent directed to the hospital as per the usual process. We suggest Optometrists ask patients to contact you when the coronavirus pandemic is over to discuss being referred then. We will let you know when the hospital is able to accept routine referrals again. We would not advocate opticians or GP practices holding lists of patients who need to be re-referred. This restriction also applies to all cataract referrals. Patients should be advised to ring yourselves in the first instance or their GP practice if their eye condition worsens for advice. Should you need to contact the Choice Office team please by email VOYCCG.Choice@nhs.net
The Referral Support Service will no longer process any routine referrals as GPs have been asked not to refer routinely . 2WW and Urgent referrals should continue to be referred electronically via ICG to the RSS. Should you need to contact the RSS team please do this by email at VOYCCG.RSService@nhs.net
Mental health and wellbeing
- York Mind: Coronavirus and your wellbeing
- Public Health England guidance on mental health and wellbeing during covid-19 outbreak
- York Haven helpline for over 16s
- Young Minds - Talking to your child about Coronavirus and 10 tips from their Parents Helpline to support family wellbeing
Government translated the guidance for self-isolation and social distancing
Guidance on social distancing for everyone in the UK, including children, and protecting older people and vulnerable people is available in the following languages: Arabic, Bengali, Cantonese, Mandarin, French, Gujarati, Polish, Portuguese, Punjabi, Urdu,
- Public Health England easy read on Coronavirus PHE easy read campaign materials