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York Patients provide positive feedback for Integrated Care

Patients in York are benefitting from a central point of access to health and social care services delivered by The York Integrated Care Team (YICT) thanks to joined up services and the delivery of comprehensive care packages.

YICT is a multidisciplinary team working with eleven GP practices to support the population of York. Their main aim is to help keep people out of hospital and independent which has proved very successful by working directly with each individual patient to see if alternative solutions can be found.

In feedback about the care they received from the team, one patient said: “The knowledge that someone will be paying a visit to see if help is needed with an everyday task like washing, dressing, preparation of a meal, help with medication and a chat alone makes this day seem brighter, particularly if you live alone and do not get out due to a variety of reasons (age being one reason, mobility etc)”

Another patient said: “I was impressed by the joined up service from A&E onwards. The whole visit was done at my pace. No pressures”

The scheme covers all City of York practices totalling 207,000 patients and work is continuing with partners across the Vale of York to expand the service further.

Dr Nigel Wells, a local GP and the Clinical Chair at NHS Vale of York Clinical Commissioning Group said: “The team’s work has delivered some very positive outcomes and good levels of satisfaction for local patients for its innovative approach to ensuring that local patients receive the right care, in the right place, at the right time. The team thoroughly deserves to be recognised for its high praise.

Lesley Godfrey, Clinical Lead for YICT and Partner at Priory Medical Group said: “The York Integrated Care Team is delighted with the positive feedback we have received especially as we have just celebrated our 5th year of service. We aim to provide a seamless integrated approach to care and have made a person centred approach a core value of the team. We work widely with the third sector as well as health and social care teams to enable people to make their own choices and maintain independence.”

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