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York health coaching service ‘Highly Commended’ at HSJ awards

A telephone-based health management service which aims to support patients at increased risk of unplanned hospital admissions was ‘Highly Commended’ at the Health Service Journal (HSJ) Partnership Awards last week, amongst 110 finalists and 50 judges.

'Proactive Health Coaching', a service designed by health technology company Health Navigator in partnership with NHS Vale of York Clinical Commissioning Group (CCG) and York Teaching Hospital NHS Foundation Trust (YTHFT), was shortlisted amongst 10 other fantastic projects in the HealthTech Partnership category for supporting people with long term conditions to improve their health.

Dr Andrew Lee, the CCG’s Executive Director of Primary Care and Population Health said: “We are extremely pleased to have been ‘Highly Commended’ alongside Health Navigator and York Teaching Hospital NHS Foundation Trust. This recognition demonstrates how our partnership working has had positive health outcomes for patients.

The service, delivered by registered nurses and healthcare professionals through weekly telephone coaching calls, has celebrated a 36% reduction in A&E attendances for those patients supported by health coaching compared to patients that had not received the intervention. 84% of people reported an improved quality of life and having more confidence in managing their conditions.

Joachim Werr, Health Navigator CEO, said: “It’s fantastic that our joint work in the Vale of York has been awarded ‘Highly Commended’ at the HSJ Partnership Awards. This recognises five years of collaborative development, which has led to measurably healthier and happier lives for nearly 2,000 patients in high need of unplanned care”.

The HSJ Partnership Awards ceremony was held at Park Plaza, Westminster and celebrated great partnerships between the NHS and the private sector.

More information on Proactive Health Coaching can be found on the CCG’s website: https://www.valeofyorkccg.nhs.uk/your-health-and-local-services/out-of-hospital-care/

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