NHS Vale of York Clinical Commissioning Group (CCG) is reminding patients that their GP practice is open and ready to help if they feel unwell or have concerns about their health.

At the outset of the Covid-19 pandemic, health and care professionals including hospital teams, GPs, health visitors and social care staff responded quickly by changing the way they worked but these changes are in place to help people get the right care when they need it. 

NHS Vale of York CCG Clinical Chair, Dr Nigel Wells, said: “It’s very important that patients who have health concerns don’t put off seeking help and advice from their GP or other health professional.

“We are becoming increasingly alarmed that patients are living with serious conditions like heart disease and cancer that have not been diagnosed and are going untreated; our message is simple – if you are worried about your health, get in touch with your surgery and ask for advice.  

“Coronavirus has led to a number of changes in GP practices so things may look a little different, but it’s vital that patients and the public are assured we’re very much open, safe and seeing patients.”

One patient, who we’ve not named, told the CCG of her alternative GP experience. She said: “I had a telephone consultation for an infection on my thumb nail; I shared pictures via text with the doctor and then went to collect a prescription from my local pharmacy. It was very swift and efficient and I’m glad I didn’t take up too much time for someone else who needed it.”

Dr Helena Ebbs, GP at Pickering Medical Practice, added: “Our aim is to ensure all patients get the right treatment at the right time and seek help when they need it.

“There have been some changes made within most practices to ensure that they remain clean, safe and minimise the risk of infection – to do this anyone who needs to contact their practice is asked to phone rather than visit the surgery unless they have an appointment. Patients who need repeat medication can order it online or by phone.

“It’s particularly important that you contact your practice soon as possible if you feel something isn’t right with your body, such as a lump in the breast, changes in bowel habits, blood in your pee or poo, unexplained weight loss, moles that appear to change or a cough that you’ve had for three weeks or more.

“We’re also carrying out routine and preventative care such as cervical screening tests, if you receive a reminder about any of these, please make an appointment – you’ll be seen in a safe environment.

“Coronavirus might have changed the way you access your GP but we’re still here for you and can help with any health concerns you may have”.

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