NHS teams across the Vale of York are asking patients and the public to help do their bit as GP practices, primary and community healthcare teams try to manage another surge on vital services.

The surge in demand for NHS services coincides with a large number of staff illnesses and absence including having to self-isolate because of COVID-19 which is stretching services even harder after more than a year of managing the pandemic.  This might mean that planned appointments need to be rearranged or delayed at short notice.

NHS teams, still face challenges in treatment areas, surgeries and homes because of the need to follow strict infection control measures to ensure patients and staff continue to be safe.

To help cope with these pressures and ensure the people who need care the most can get it the NHS is asking people to:

• Be kind – all our staff are doing their best to look after you, please be patient
• Think NHS 111 or pharmacy first before contacting your GP or going to A&E
• Most patients can treat minor illnesses and injuries such as sore throats, grazes and hangovers at home. Most simple ailments will begin to get better within a few days.
• Pharmacists are highly trained health professionals who can provide confidential, expert advice and treatment for a range of common illnesses, such as headaches, fevers, upset stomachs and minor rashes.
• You should use the NHS 111 non-emergency service if you need immediate medical help or advice, but it is not a life-threatening situation.
• If you suspect you have COVID-19 stay at home and get a test by calling 119 or visiting www.nhs.uk – you cannot access testing through your GP.
• Get your second vaccine as soon as you are eligible
• Understand that you may not be seen in the same way as before the pandemic. Virtual or telephone appointments are often more appropriate
• If you are visiting a healthcare setting please remember to wear a face covering, use our handwashing and alcohol gel facilities
• Please attend your appointments. If you can't make it, let us know so that we can offer that appointment to others

Dr Nigel Wells, Clinical Chair at NHS Vale of York CCG, said: "Every part of our system is currently under extreme pressure so please think carefully about choosing the right NHS service for your needs. Every day we are seeing increasing numbers of NHS staff having to isolate, making things even tougher.

"I would like to say a heartfelt thank you to those working within our NHS system under huge pressure at the moment whilst continuing to maintain high standards of care for patients."

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