Updated: 4 Jan 2017
Engaging and involving our stakeholders
The engagement and involvement of patients, partners and other stakeholders is intrinsic to the commissioning and procurement of services.
We have created a range of engagement and involvement opportunities to gather the views of patients, service users and other stakeholders. The information we received is rich in personal experience and helps us to shape commissioning decisions, service specifications and improvement programmes.
In this section you can find out more about:
- Giving feedback and getting involved
- Events and meetings
- Our engagement strategy and action plan
- Our current consultations
- Our regular stakeholder newsletter
- Developing our engagement networks
- Our big conversations with our community during 2017 patient and public events
- You said, we did: Our conversations with the local community and how they influence our work
- How you have helped shape our commissioning intentions for 2018-19
- Improving access to GP services - your feedback
There are lots of ways you can get involved with your local NHS and help it work better for you and our local community.
- Contact us by email, post or phone
- Join our mailing list and sign up for our newsletter
- Attend an event or meeting
- Observe one of our Governing Body meetings
- Have your say in one of our latest consultations
- Share your views and experiences
- Become involved with Healthwatch
- Use a care opinion website
- Join your local GP patient participation group
- Compliments and complaints
- Patient and Public Engagement Forum
- Getting involved and talking about health
- Maternity Services Liaison Committee (MSLC)
We regularly attend and are involved in local meetings and events with stakeholders, the public and our partners.
In addition we hold a number of public facing events and drop in sessions where we welcome our local community to come along and have their say, find out about updates and plans and meet our commissioning team.
Our public engagement work in the community - Big conversations
Between July and October 2017 we hosted a number of public engagement and involvement events across the Vale of York. Within this time period we arranged and attended over 40 sessions and spoke to over 550 people from within the local population.
We worked with local community hubs and libraries, the voluntary sector and GP patient participation groups (PPGs) to arrange attendance at different locations and forums across the Vale of York footprint.
Building on the visions of the ‘Involving Local Communities 2016-19’ engagement strategy we are ensuring that our work with patients and the public can be incorporated into our structures and operations. You can find out more about our engagement strategy and action plan here.
Working in partnership with our health colleagues, the local government, voluntary organisations and the wider community is vital for helping to achieve best outcomes for our population.
We could not engage with and care for our residents without the continued support of our community and voluntary sector partners and we would like to thank all of the organisations who have supported the most vulnerable members of our population.
We work closely with our voluntary sector representatives to ensure that as many groups as possible are represented in our work with our patients and the public.
We have an extensive list of stakeholders and take a proactive approach to networking to ensure that we keep everyone up-to-date on the CCG’s work and enable them to get involved. We have regular meetings with our colleagues from Healthwatch and attend voluntary sector forums, assemblies and events – ranging from learning difficulties and the older people’s forums, to carers’ advisory groups and patient participation groups. During 2017-18 we attended over 100 such events.
We carry out close partnership working with Healthwatch York, Healthwatch East Riding and Healthwatch North Yorkshire and voluntary sector services, working with them on a number of projects, having their presence at meetings and committees and mutually sharing news and information.
We also have a number of forums and channels where patients and members of the public are represented, involved and informed, including:
- Close patnership working with Healthwatch York and Healthwatch North Yorkshire and voluntary sector services
- Attendance of voluntary and patient groups at committee meetings – such as the Maternity Services Liaison Committee (MSLC), the Quality and Patient Experience committee (QPEC) and our wheelchair and community equipment service user group.
- Quarterly meetings between our Accountable Officer and the MPs that cover the Vale of York patch, to discuss constituents’ needs.
- Regular attendance at General Practice Patient Participation Groups (PPG). These are groups of volunteer patients, the practice manager and one or more GPs who meet on a regular basis to discuss the services on offer and how improvements can be made for the benefit of patients and the practice.
- GP clinical lead – providing a clinical overview and representing the patient voice at the clinical executive meetings
- Updates on our ‘Get involved’ section of our website – highlighting the areas where patients and the public can become involved in the work of the CCG
- Our staff's attendance and involvement at forums across the Vale of York - including carers advisory groups, older people’s assemblies, Healthwatch and voluntary sector meetings and patient participation groups
The CCG’s engagement work is built upon strong foundations.
We have a set of engagement principles based on our core values. As part of this we strive to:
- Hold open, clear informed and collaborative conversations
- Ensure engagement is core to our planning, prioritising and commissioning activities
- Develop innovative and interactive approaches to holding engagement conversations
- Seek and listen to views of our partners, patients, carers and local citizens
- Be honest and transparent in offering opportunities and discussing constraints and challenges to the delivery of services
An example of our conversations with local stakeholders was the DISCOVER programme which asked the community ‘what do good mental health and learning disability services look like?’ DISCOVER led to the co-production of a service specification for the mental health and learning disability services contract for the Vale of York, allowing us to commission innovative care and treatment that local stakeholders said they wanted.
In another, novel approach to gaining stakeholder views, we handed the commissioning reins over to the public. Our ‘Be the commissioner’ event was a simplified version of the commissioning process but it gave participants the chance to play the role of the CCG and make healthcare commissioning decisions. The feedback provided us with an alternative, deeper insight into the views of local people.
Our engagement activities are just one way through which we find out what our population thinks about local services. We also collate feedback through a range of other methods including national surveys, such as the Friends and Family Test and GP Patient Survey; local patient feedback surveys run by different services such as Care Opinion; and complaints and incidents. These are reported through the Quality and Patient Experience Committee, which sits every two months.
We remain committed to addressing the health inequalities and understand that some groups of people, including people with protected characteristics experience different access and outcomes when they use NHS services.
We have designed a toolkit to help leading on engagement to define their involvement activities and scope the activities required for each commissioning intention. This process includes tools such as a stakeholder mapping process, guidance for equality impact assessments and a template to address if the legal duty needs to be applied.
We try to take a holistic approach to reducing health inequalities by:
- considering the impact on health inequalities in every decision we make and every policy we deliver;
- allocating our resources to where they are needed most;
- working in an integrated way for individuals and communities who suffer poorer health outcomes;
- working with individuals/communities to develop community based solutions to improving the health and wellbeing of our population.
More information can be found in our Equality, Diversity and Human Rights Strategy (pgs 235 – 244).
- Patient Transport Services
- Developing a new mental health hospital for the Vale of York
- Be the commissioner
- DISCOVER! Mental health and learning disabilities services
- Feedback and results from the CCG’s consultation to develop a new mental health hospital for the Vale of York
- Out of hours urgent care
- Our big conversations with our community during 2017
- Commissioning community equipment and wheelchair services for York and North Yorkshire – our engagement activities
- Health and wellbeing in Easingwold