View navigation

We want your feedback on Urgent Care services in the Vale of York

NHS Vale of York Clinical Commissioning Group (CCG) has created a survey to understand what people know about urgent care services and when to use them, which will help improve and develop services.

Urgent care services are for when people need medical advice or treatment for an urgent health condition on the same day. This covers illnesses which are not life threatening but cannot wait until a routine appointment with a GP or other healthcare professional is available. These may be conditions and injuries such as sprains and strains, minor scalds or burns, skin infections, feverish illness or abdominal pain.

This online survey is for any resident of the Vale of York CCG area (including the city of York, Selby and outlying areas, Hambleton, Pocklington and outlying areas).

Dr Andrew Lee, Executive Director of Primary Care and Population Health said: “In order to provide a good service, we want to understand what patients and the public already know about urgent care in the Vale of York and when to use it.

“We want to ask a few questions about what people would do if they need medical attention on the same day, but are not seriously injured. We also want to know how people would prefer to access services. This includes their views on medical advice over the telephone and the use of digital technology - such as video consultations”

The survey should take about 10 minutes and can be accessed here: 

To request this document in a different language or format, or for any more information please contact the CCG.

Phone: 01904 555 870


The survey closes on Sunday 28 June 2020 at 5pm.


< Back to all news stories

Stay connected