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UPDATED 13 May 2017 - NHS system ransomware issues

Following the ransomware attack on NHS IT systems, health and care system partners are providing its stakeholders with an update of the areas affected.

Local services have instigated tried and tested Business Continuity Plans to help keep the NHS open for business. Health and care organisations are working around the clock to overcome problems in the areas have been affected by the ransomware attack.

Pharmacies and prescriptions

If patients need urgent supplies of repeat prescription medication they are advised to contact a pharmacy they are known to which will try to help with the request.

If you are unable to obtain supplies from your local pharmacy please contact NHS 111.

The local community is reminded that pharmacies provide confidential, expert advice and treatment for a range of common illnesses and ailments.

Primary Care and GP practices in the Vale of York

It is hoped that most GP surgeries will be open as normal on Monday morning.  Some patients may face longer delays where their practices’ computers have been affected by the cyberattack.

Think twice about going to A&E

The community is asked to make NHS 111 their first port of call if they need medical help fast but it's not a 999 emergency;

111, the fast, easy and free NHS non-emergency number is unaffected and remains available. Please call 111 if you need health information or reassurance about what to do next when it is not a life-threatening situation.

Local health and care organisations would like to reassure patients that should they need the NHS in an emergency situation that they should access services as they would normally.

More widely, the community is asked to please use local health and care services carefully while the NHS deals with this ongoing major incident.

Statements on the ransomware attack are issued by NHS Digital at

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