Improving care and support for patients with long term conditions - Proactive Health Coaching

Published on 14 Apr, 2017

The Vale of York Proactive Health Coaching initiative has won the award in the Self-Management Category at the Medipex NHS Innovation Awards and Showcase and has also been chosen as a finalist for acute sector innovation in the HSJ Value in Healthcare Awards 2017.

Proactive Health Coaching is a telephone-based health management service that improves patient health and quality of life, while ensuring that healthcare resources are spent as efficiently as possible. In partnership with Health Navigator and York Teaching Hospital NHS Foundation Trust, we have delivered an effective preventative strategy that simultaneously provides better care for patients and reduces stress on A&E departments.

The project supports patients with weekly coaching calls in a randomised control trial. The project is showing high levels of improved patient experience and is reducing their attendances at A&E and admission to hospital. Patients involved in the trial are also reporting that they are more confident in the self-management of their long term conditions.


Click on the image above to see a short video about Proactive Health Coaching

Proactive Health Coaching facilitates:

  • commissioners, acute providers and primary care being able to work together;

  • hence a better quality of life for patients;

  • a reduction of the burden on A&E and inpatient services;

  • a more efficient use of health care resources.