Updated: 3 Dec 2018
Healthwatch is the independent national champion for people who use health and social care services. Across the UK there are more than 150 local Healthwatch groups who represent their local population and find out what people want and to advocate for services that meet local communities’ needs
We work closely with colleagues at Healthwatch York, North Yorkshire and East Riding to seek the views of patients, carers and service users.
The Vale of York patch covers three local Healthwatch organisations:
We work closely with our with colleagues at Healthwatch to seek the views of patients, carers and service users.
Their role is to provide a single point of contact for people to report their experiences, concerns or their compliments about health and social care. We receive copied of the feedback and use them to work with our providers such as GPs and the local hospital, mental health and community services to improve the experience for patients.
Monthly drop-in with Healthwatch
We hold a stall with Healthwatch York and East Riding in the foyer of West Offices, York, YO1 6GA on the second Monday of the month 10.30-11.30am.
We regularly attend and present at the York and North Yorkshire Healthwatch Assembly:
- August 2017 – Our accountable officer Phil Mettam ran a ‘big conversation’ session at a Healthwatch and NHS Vale of York CCG Assembly
- January 2018 – Dr Kev Smith, Executive Director for Primary Care and Population Health gave an update about our commissioning intentions (our priorities and direction for 2018/19)
- April 2018 – Dr Kev Smith gave an update on the CCG. Sarah Fiori talked about the quality work that is taking place within care home. Including training to recognise deteriorating residents, improving safety and raising awareness of pressure ulcers.Sarah Goode gave a presentation about our work with the learning disability community.
- October 2018 - Dr Kev Smith, Executive Director for Primary Care and Population Health gave an update about how we are performing against our priorities or GP services, mental health and caner services.
- January 2019: Victoria Binks, Head of Engagement for the CCG gave an update about how our our conversations with our community have influenced our priorities for 2019-20. She also asked for feedback on the CCG's engagement principles to inform the new Communications and Engagement Strategy for 2019-22.
We work in partnership with a number of voluntary, community and social enterprise (VCSE) organisations across the Vale of York.
The sector includes organisations such as charities, not for profit organisations, community groups, social enterprises, civil society organisations and non-governmental organisations.
It enables us to build relationships and reach ‘seldom heard’ groups and communities.
We are regularly invited to and speak at voluntary sector forums run by local Centre for Voluntary Service (CVS) and Association of Voluntary Service (AVS).
- York CVS: Find out more information about what they do here
- Selby AVS: Find out more information about what they do here
Our work with our community forums
Some examples of our work through forums to improve engagement with those that have the worst health outcomes:
- Our work with carers
- Our work with patients with a learning disability
- Involving children and families with a mental health condition
- Working with York Blind and Partially Society to improve accessible information
Building our networks
Building on the visions of the ‘Involving Local Communities 2016-19’ engagement strategy we are ensuring that our work with patients and the public can be incorporated into our structures and operations. You can find out more about our engagement strategy and action plan here.
Working in partnership with our health colleagues, the local government, voluntary organisations and the wider community is vital for helping to achieve best outcomes for our population.
We could not engage with and care for our residents without the continued support of our community and voluntary sector partners and we would like to thank all of the organisations who have supported the most vulnerable members of our population.
We work closely with our voluntary sector representatives to ensure that as many groups as possible are represented in our work with our patients and the public.
We have an extensive list of stakeholders and take a proactive approach to networking to ensure that we keep everyone up-to-date on the CCG’s work and enable them to get involved. We have regular meetings with our colleagues from Healthwatch and attend voluntary sector forums, assemblies and events – ranging from learning difficulties and the older people’s forums, to carers’ advisory groups and patient participation groups. During 2017-18 we attended over 100 such events.
Here is a list of all the organisations we work with and send regular updates to via our mailing list. To view a pdf version of our stakeholder list please click here.
Find out more about how we Develop our engagement networks.