Closing the loop: Feeding back to our population

Updated: 5 December 2018

We understand that feeding back on the results of participation is a vital part of the process.

It enables us to show what information we have gathered and the impact it has had on our commissioning decisions. It can help people to feel valued and encourage them to be involved.

We try to use a range of methods to feedback to those who have taken part in engagement activities and regularly publish documents outlining public involvement activity and the difference it has made.

  • Letters and emails to those who have taken part to round up of key points and answer further questions
  • Survey results, verbatim comments and formal consultation documents posted on our website
  • You said, we did Information hosted on our website and in our regular stakeholder newsletter
  • Short videos e.g. We produced a video to talk about how our conversations with the public had influenced our commissioning intentions
  • A short document collating the main feedback such as this two sided summary of our commissioning intentions
  • Inviting in patients or members of the public to find out more about how their views have been taken. For example we invited in a lady who had concerns with the changes in calling to book patient transport services. She came in to provide a view of the eligibility criteria from the side of the patient.
  • Social media channels and the local press
  • Articles in our regular stakeholder newsletter
  • Presentations at forums such as the Learning Difficulties Forum, The Ageing Well Forum and the Mental Health Forum run by the local CVS.

 

You said: We did - how your conversations and feedback has influenced our work

You can find out more about the impact that conversations with our community have had in the development and improvement of services on our You said: We did page.