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NHS 111 online service now available to Vale of York residents

Vale of York residents can now access the NHS 111 service online as well as over the phone if they need urgent healthcare or health advice.

Residents can now receive medical help or advice from NHS 111 online using their smartphone, tablet, laptop or other digital device.

As an alternative to calling 111, you can now visit www.111.nhs.uk to determine which service or treatment is most suitable for you. Like the phone service, it’s available 24 hours a day, 365 days a year, and is free to use.

Like you do when calling 111, you’ll answer a series of questions relating to your symptoms. Based on your answers, you will be directed to the most appropriate healthcare service in your area. You can also use NHS 111 online to get advice on self care.

The service helps to direct patients to the right care, at the first attempt. The NHS 111 online service can be used to:

  • Answer questions about symptoms
  • Discover where to get the most suitable care in your area
  • Get self-care advice
  • Recommend that you speak to a nurse, emergency dentist or GP
  • If necessary, advise you to call an ambulance directly

Dr Kevin Smith, NHS Vale of York Clinical Commissioning Group (CCG) Executive Director of Primary Care and Population Health, said: “The NHS 111 service plays a crucial role in helping people get the most appropriate care available in their area at the first time of asking, so it’s helpful that they can now access this information online as well as over the phone.

“You should use the NHS 111 service if you urgently need medical help or advice when it is not a life-threatening situation. The 999 number should be used if you have a medical emergency, such as breathing difficulties, chest pains or if you’ve been in a serious accident.”

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