Commissioning community equipment and wheelchair services for York and North Yorkshire – our engagement activities

Published on 20 Mar, 2017

Between December 2015 and February 2016 we were able to engage with more than 500 people. We coordinated the following engagement activities, working closely with commissioning partners:

24, two hour drop-in sessions across North Yorkshire to capture the views and opinions of Community Equipment and Wheelchair services from patients, referrers and prescribers of equipment. Discussions focused on how we might improve services going forwards. Drop-in sessions took place in wheelchair accessible community venues in York, Selby, Pocklington, Easingwold, Malton, Scarborough, Filey, Ripon, Knaresborough, Harrogate, Richmond, Hambleton, Whitby, Pickering, Thirsk, Settle and Skipton.
 

A questionnaire available on line and via post (freepost) was developed and shared via stakeholders and local media/organisations for completion.
 

A review of provider complaints/compliments received was completed.
 

Two workshops with NHS Improvement, Healthwatch York and local patients specifically focusing on wheelchair services in York and North Yorkshire took place.
 

There was attendance at local Healthwatch meetings, York and North Yorkshire Older People Forums and local Disability Forums.
 

A market engagement event was organised with Equipment and Wheelchair providers across the country via a market engagement event in January 2016.
 

Our stakeholders’ comments and details of how we have worked to address this service user feedback throughout the procurement exercise are provided at the links below.

Community equipment and wheelchair services - our response to broad range feedback from service users

Community equipment services specific - our response to service user feedback

Community wheelchair services specific - our response to service user feedback