Give us feedback

Updated on 19 Apr, 2017

                

Your experience of NHS services
Patient Relations

Your experience of NHS services

We welcome feedback, positive or negative, about your experience of local NHS services as this helps us to improve services for patients.

We need to know if you, your relative or someone you care for, has not received a good service. Please be assured that raising a concern or complaint will not affect your care or treatment in any way.

If you are unhappy with the treatment or service you have received from NHS services, you have the right to make a complaint, have it looked into and receive a response. You can also raise your concerns immediately by speaking with the staff involved.

If you’re pleased with one of the services commissioned by the clinical commissioning group or wish to raise a concern or make a complaint, then please let us know by contacting us by phone, letter or email:

• Email: VOYCCG.PatientRelations@nhs.net
• Phone: 01904 555999
• Address: Patient Relations, NHS Vale of York CCG, West Offices, Station Rise, York YO1 6GA

Patient Relations

You can raise your concerns immediately by speaking with the staff involved in your care. If you prefer, you can contact Patient Relations who may be able to help you resolve your concerns informally without having to make a formal complaint.

Patient Relations can provide confidential advice and support to help you resolve queries and concerns about your NHS care. Patient Relations can also provide general information about NHS services.

Patient Relations are not able to help with social care complaints, though they can advise you on who to contact.

• Tel: 01904 555999
• Email: VOYCCG.PatientRelations@nhs.net